FAQ's

We do not charge sales tax in any state except New York & New Jersey.

Unfortunately, we do not price match with other retail websites. Various online retailers purchase Modholic Furniture brand items and sell them directly, much in the same way they’d purchase a particular brand of shoe factory-direct and resell them to customers. This allows retailers to apply their own pricing rules to our products, such as applying different shipping methods, whereas we never charge for shipping.

Most of our items are suggested for indoor use unless specifically mentioned in the item’s description or "Details" tab. If you’re going to use any item such as chairs outdoors, it’s suggested that you not leave them uncovered in the elements, and bring them inside or cover them to extend their lifespan.

Instructions are included with each item we make available. If you need further help with furniture assembly, there are a number of product pages which have video guides on how to assemble your item. For lighting installation, we always suggest utilizing an electrician’s expertise to mount your fixture. For either furniture assembly or mounting installation, we also suggest using a service like taskrabbit.com to get some extra help!

Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at cs@modholic.com, or give us a call at +1 929-800-5535.

Products that are tested to official commercial grade, will be noted as such in the "Features" tab on the product page. However all our products are stress-tested to commercial standards. Those stress tests are how we came up with the weight capacity you see on every product page under the "Details" tab.

Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

Our products are manufactured in India, Malaysia, China and Taiwan.

We do not use these substances in any of our furniture.

Our product photography was taken in-house with professional lighting to ensure that the colors are accurate. However, do be advised that your screen settings (such as brightness, contrast, and resolution) may affect how you see the colors and textures on your device.

Swatches are available for most Fabric products. Please reach out to us and let us know what items you are interested in and we would be happy to send you the swatches that are available.

All our products come with a 1-year manufacturer’s warranty, valid from the day of delivery.

Yes, perfectly safe. Our store is hosted on shopify hence all credit card information is handled by shopify with the 256-bit encryption and physical security that banks use.

Of course! If you prefer to place your order over the phone, you can speak with our friendly customer service team!

We can be reached at +1 929-800-5535 Monday - Friday: 24x7 Eastern Standard Time

You can also send us an email at: sales@modholic.com and we will get back to you as soon as possible.

We accept all major credit cards (Visa, Mastercard, American Express).

An order confirmation email is sent to you when you place your order. If you have not received it within a few hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

If you’re interested in adding another item after your initial order has been placed, you can just place a new order with the items you’re looking for!

Our products are delivered in two ways, either: 1. Parcel Delivery Products marked "Parcel Delivery" in the "Details" tab on the product page, ship via UPS or FedEx and once shipped you can expect delivery to take about 3-5 business days or less to deliver. 2. Truck Delivery (e.g. large tables, large order quantities, etc.) Products marked "Truck Delivery" in the "Details" tab on the product page, ship using a freight truck and will be delivered to curbside only.(does not include inside delivery, upstairs or room of choice). Please contact us if you need help with room of choice, un-packaging, debris removal or upstairs delivery. Once shipped, delivery may take up to 2 weeks depending on your delivery address. Our delivery partners will contact you prior to your estimated delivery date to schedule an exact date of delivery.

All our orders will ship from our New Jersey Warehouse Facility.

Most orders take 1-2 business days to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed.

Regardless of shipping method, shipping is ALWAYS free!

We may use any shipping you provide us with if you need something faster than Ground shipping. Just send us a message so we can tell you all the shipping dimensions and weights for your order, and once you’ve got your shipping arrangements in place we can apply them to your order. We'll specifically need you to send us digital copies of the shipping labels to apply expedited shipping.

Freight services who deliver to your home often have white-glove services available as an upgrade. In this case, instead of delivering curbside, they will bring the items into your home and unpack them for you. You may request this service after your purchase by contacting us with any of the Contact Us methods.

Yes, an email with a link for tracking your order will be sent once we’ve packed and shipped your order.

With Parcel Delivery shipments, you’ll be notified with tracking that will indicate when your shipment is due to arrive. If you would like a notification, you can log into the UPS or FedEx site to request notifications to be sent via email when your shipment is near. All Truck Delivery services will call you ahead of time to square away a good delivery time.

As long as your order hasn’t already shipped, we can put a hold on your order until you’re ready for us to send it! Just leave us a message in the order notes section that you need us to hold it and we’ll honor the request.

At present we only ship to the contiguous 48 United States. If you need to ship out of the country we’re happy to work with any freight forwarding service you like! UPS and FedEx make such services available, and Serra International is a trusted service who specializes in international freight forwarding.

We do not currently ship to PO Boxes or the like, and require a street address in order to ship.

As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact UPS about changing the address.

Parcel Delivery services like UPS and FedEx will make up to three attempts to deliver your packages, so don’t worry if you miss the first attempt! All Truck Delivery services call ahead to arrange delivery, and will hold your shipment locally for a few days while they call again to arrange another drop off.

In a multi-pack shipment, part of your order may get separated from the rest of the order. This usually happens because one truck was filled before the entirety of your order was loaded onto it. If you ever notice that your whole order hasn’t shown up, be sure to check your tracking link; on the tracking page you’ll see a link reading “Packages in shipment”, which will show you the individual tracking numbers of each piece of your shipment.

First, check the tracking link we sent you -- the source of the delay may be on UPS’s or the freight carrier’s end, and you can contact them about what may be happening with your shipment. Of course, you’re also always welcome to give us a call so we can give you an update on your order!

Please note that Modholic eliminated the restocking fee on all orders.

Repack the item in the original boxes and email cs@modholic.com for return instructions.

Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.

Please email cs@modholic.com to send a cancellation request. All cancellations must be confirmed in writing by Modholic.

Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please email cs@modholic.com with pictures showing the damages. We will ship the replacements on priority basis.