Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following time-frames:
For Items Shipped by Parcel Carriers (such as FedEx, UPS or USPS):
- Damaged and Defective Items: 4 days after delivery
For Items Shipped by Freight Carriers (including White Glove Service):
- Damaged Items: 5 days after delivery. It’s critical to report the issue within that time period so that a claim can be filed with the carrier.
- Defective Items: within 30 days after delivery.
You can find the type of delivery (parcel or freight) for your item listed on your shipment confirmation email.
We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery.In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.
To report an issue with an item, please email your name, phone number & order number to firstname.lastname@example.org You have to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).
You’ll be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set or collection or are designed to be used with the damaged or defective items), you will also receive a refund for any amount you may have paid to Modholic as soon as they are returned in original packaging.
For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight); if you use a return shipping label provided by Modholic, the shipping costs will be deducted from the amount of the refund due to you. Refunds will be issued to the original method of payment shortly after Modholic receives and processes the eligible item.
Initial shipping charges will also be deducted if the return doesn't qualify our return policy.
All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Modholic is not responsible for any items that are discarded by the customer.
DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED.