FAQ

General Questions

Do you charge sales tax?

We do not charge sales tax in any state except New York & New Jersey.

Do you price match with other retail websites?

Unfortunately, we do not price match with other retail websites. Various online retailers purchase Stealmod Furniture brand items and sell them directly, much in the same way they’d purchase a particular brand of shoe factory-direct and resell them to customers. This allows retailers to apply their own pricing rules to our products, such as applying different shipping methods, whereas we never charge for shipping.

Can these items be used outdoors?

Most of our items are suggested for indoor use unless specifically mentioned in the item’s description or "Details" tab. If you’re going to use any item such as chairs outdoors, it’s suggested that you not leave them uncovered in the elements, and bring them inside or cover them to extend their lifespan.

Will you send someone to help with assembly/installation?

Instructions are included with each item we make available. If you need further help with furniture assembly, there are a number of product pages which have video guides on how to assemble your item. For lighting installation, we always suggest utilizing an electrician’s expertise to mount your fixture. For either furniture assembly or mounting installation, we also suggest using a service like taskrabbit.com to get some extra help!

I have a question that is not answered here, can you help?

29-800-552Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at cs@modholic.com, or give us a call at +1 929-800-5535.

Are your products commercial grade?

Products that are tested to official commercial grade, will be noted as such in the "Features" tab on the product page. However all our products are stress-tested to commercial standards. Those stress tests are how we came up with the weight capacity you see on every product page under the "Details" tab.

Can I purchase extra/spare parts?

Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

Do you have a showroom or brick and mortar location?

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

Products Related Questions

Where are your products manufactured?

Our products are manufactured in India, Malaysia, China and Taiwan.

Do you use BPL, flame retardants, or formaldehyde in your furniture?

We do not use these substances in any of our furniture.

Are finish colors shown in your photos accurate?

Our product photography was taken in-house with professional lighting to ensure that the colors are accurate. However, do be advised that your screen settings (such as brightness, contrast, and resolution) may affect how you see the colors and textures on your device.

Are swatches / samples available?

Swatches are available for most Fabric products.
Wood chip samples are available for the leg bases of the Vortex Side and Arm chairs.
Vegan leather samples are also available for the all office chairs.
Please reach out to us and let us know what items you are interested in and we would be happy to send you the swatches that are available.

What kind of warranty is provided on your products?

All our products come with a 1-year manufacturer’s warranty, valid from the day of delivery.

Shipping, Delivery & Assembly

How will my order ship?

Our products are delivered in two ways, either:
1. Parcel Delivery
Products marked "Parcel Delivery" in the "Details" tab on the product page, ship via UPS or FedEx and once shipped you can expect delivery to take about 3-5 business days or less to deliver.
2. Truck Delivery (e.g. sofas, large tables, large order quantities, etc.)
Products marked "Truck Delivery" in the "Details" tab on the product page, ship using a freight truck and will be delivered to the entrance of your home, garage or building into the first room available (does not include upstairs or room of choice). Please contact us if you need help with room of choice, un-packaging, debris removal or upstairs delivery. Once shipped, delivery may take up to 2 weeks depending on your delivery address. Our delivery partners will contact you prior to your estimated delivery date to schedule an exact date of delivery.

Where do you ship from?

All our orders will ship from our New Jewrsey Warehouse Facility

How long does it take to ship my order?

Most orders take 1-2 business days to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed.

How much do you charge for shipping?

Regardless of shipping method, shipping is ALWAYS free!

Can I choose an upgraded/faster delivery service?

We may use any shipping you provide us with if you need something faster than Ground shipping. Just send us a message so we can tell you all the shipping dimensions and weights for your order, and once you’ve got your shipping arrangements in place we can apply them to your order. We'll specifically need you to send us digital copies of the shipping labels to apply expedited shipping.

Can I upgrade to in-home delivery/assembly?

Freight services who deliver to your home often have white-glove services available as an upgrade. In this case, instead of delivering curbside, they will bring the items into your home and unpack them for you. You may request this service after your purchase by contacting us with any of the Contact Us methods.

Can I track my shipment?

Yes, a email with a link for tracking your order will be sent once we’ve packed and shipped your order.

Will I get a call when the furniture is going to be delivered?

With Parcel Delivery shipments, you’ll be notified with tracking that will indicate when your shipment is due to arrive. If you would like a notification, you can log into the UPS or FedEx site to request notifications to be sent via email when your shipment is near. All Truck Delivery services will call you ahead of time to square away a good delivery time.

Can I place my order on hold/can you deliver after a certain date?

As long as your order hasn’t already shipped, we can put a hold on your order until you’re ready for us to send it! Just leave us a message in the order notes section that you need us to hold it and we’ll honor the request.

Do you ship internationally (i.e. outside the US)?

At present we only ship to the contiguous 48 United States. If you need to ship out of the country we’re happy to work with any freight forwarding service you like! UPS and FedEx make such services available, and Serra International is a trusted service who specializes in international freight forwarding.

Can you ship to a PO/APO/FPO Box?

We do not currently ship to PO Boxes or the like, and require a street address in order to ship.

Can I change my shipping address after I place the order?

As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact UPS about changing the address.

What happens if I miss my delivery appointment?

Parcel Delivery services like UPS and FedEx will make up to three attempts to deliver your packages, so don’t worry if you miss the first attempt! All Truck Delivery services call ahead to arrange delivery, and will hold your shipment locally for a few days while they call again to arrange another drop off.

I ordered multiple items but they did not arrive together, what’s going on?

In a multi-pack shipment, part of your order may get separated from the rest of the order. This usually happens because one truck was filled before the entirety of your order was loaded onto it. If you ever notice that your whole order hasn’t shown up, be sure to check your tracking link; on the tracking page you’ll see a link reading “Packages in shipment”, which will show you the individual tracking numbers of each piece of your shipment.

My estimated delivery window has passed and my order hasn’t yet arrived - what should I do?

First, check the tracking link we sent you -- the source of the delay may be on UPS’s or the freight carrier’s end, and you can contact them about what may be happening with your shipment. Of course, you’re also always welcome to give us a call so we can give you an update on your order!

Returns & Refunds Policy

Modholic offers a 30 day return policy with no restocking fee.

We are proud to represent modern design from world-class manufacturers. We also recognize that not every order will be a perfect fit.

Modholic provides a 30 day return allowance for all products with no restocking fee. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a refund or exchange less Modholic's shipping cost for sending the item to you. Additionally, customer pays return shipping unless otherwise verified with a customer representative.  

Please review our policy for an understanding of how to file your returns and what to expect.

How Do I Return an Item?

Modholic provides a 30 day return allowance for all products with no restocking fee. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a refund or exchange less Modholic's shipping cost for sending the item to you. Additionally, customer pays return shipping unless otherwise verified with a customer representative.  

Important Notes: 

All returned items must be in new/original condition in which received unless returning a damaged. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged.

If merchandise is received damaged, please notify your delivery person of the damage. They will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging.  If merchandise is received damaged upon delivery, customer must contact customer service within three business days to report damage and to receive a return authorization.

A return authorization is required for all returns. Please contact customer care to obtain a return authorization.  All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.

All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Modholic is not responsible for any items that are discarded by the customer.

Shipping costs incurred by Modholic are non-refundable unless otherwise verified with a customer representative.

Once a return is received at the Modholic facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, Modholic will issue the refund less any shipping charges and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take two weeks.

Custom Orders

Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.

Order Cancellation

Please email cs@modholic.com to send a cancellation request. All cancellations must be confirmed in writing by Modholic Furniture, and an order or product is not cancelled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email cs@stealmod.com AND follow up with a phone call during business hours (8-8 EST). We will make every effort to accommodate cancellation requests but unfortunately sometimes this isn't possible and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.

Damages

Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 7 days of receipt. Damage claims cannot be filed after 7 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:

Email several pictures of the damaged merchandise to cs@modholic.com

Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.

In your message, please note your order number and contact information. A prepaid label will be prepared and emailed to you upon approval.

We will work to send your a replacement product.

After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will email you a PDF return label or help to arrange the pickup of larger freight products. You may opt to return the item yourself, but you will not be able to take advantage of our shipping discounts. If you choose to do so, then we will still deduct the cost of outbound shipping, because all returns are considered remorse.

Changes to Terms and Conditions to the website

www.modholic.com reserves the right to modify or change the terms of use of this site with or without notification.

Shop with Confidence

When you shop at modholic.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe. modholic.com uses Secure Sockets Layer (SSL), an encryption technology that works with Chrome, Internet Explorer, Safari, and other popular web browsers, so that only modholic.com can read a buyer's personal information. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Your personal information is absolutely safe with us. We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.

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