We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience
If you’re not satisfied with an item that you purchased on Modholic, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
Return Process : Email the information below to firstname.lastname@example.org
- Your name and phone number.
- Order number.
- Items and quantity you wish to return.
- Reason for return.
Please allow up to 2-3 business days for our returns department to process your return request. You will receive an email with the return instructions & RMA number.
If you send the item back without a label from Modholic, we recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
The following items may not be returned:
- Items marked as clearance sale or "not returnable" on the product page or during the checkout process
For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight); if you use a return shipping label provided by Modholic, the shipping costs will be deducted from the amount of the refund due to you. Refunds will be issued to the original method of payment shortly after Modholic receives and processes the eligible item.
Initial shipping charges will also be deducted if the return doesn't qualify our return policy.
All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Modholic is not responsible for any items that are discarded by the customer.
CancellationsYou may cancel an order within 30 minutes after placing the order. All cancellations must be confirmed in writing by Modholic, and an order or product is not cancelled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email email@example.com and follow up with a phone call during business hours (10Am - 6 Pm EST).
We will make every effort to accommodate cancellation requests but unfortunately sometimes this isn't possible and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped.
Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.