We are proud to represent modern design from world-class manufacturers. We also recognize that not every order will be a perfect fit. Please review our policy for an understanding of how to file your returns and what to expect.
All returns must be made within 30 days of receipt.
All products must be new, unused, and have original boxes, packaging, and hardware.
Restocking Fee: Round trip shipping is deducted for remorse returns.
Damages must be reported within 7 days of receipt with images for documentation. We will issue a replacement as necessary.
Your return is considered a remorse if you change your mind and wish to return your purchase. We will provide you with pre-paid labels when applicable, so that you can take advantage of our shipping discounts. You are responsible for arranging the return shipment, and we do not pay for pick up. You can also use your own carrier if you prefer.
All returns must be received in new condition and include all hardware and instructions. Returns shipments must be sent back to us within 30 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic. Customers are responsible for packing and bringing their boxes/products to the facility for small parcel products. Customers are responsible for loading all products onto the truck for return freight shipments.
We recommend that you pack your return with additional packaging if needed, because our packages are only designed for safe shipping in one direction; the package integrity may not be stable enough for the return shipment on its own. Do what you must to insure the package(s) safe return. We will request that you re-measure your return package for any product with a dimension exceeding 24 inches. If your return box size is larger than what is reported, then we will invoice you for any overages. We are taking this information, so that we can get your biggest refund and reduce the shipping costs for you. You are always welcome to arrange and pay for your own shipping if you don't want a pre-paid label.
Once a return is received at the Modholic's facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, Modholic will issue the refund less any shipping charges and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take two weeks.
Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.
Please email email@example.com to send a cancellation request. All cancellations must be confirmed in writing by Modholic, and an order or product is not cancelled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email firstname.lastname@example.org AND follow up with a phone call during business hours (8-8 EST). We will make every effort to accommodate cancellation requests but unfortunately sometimes this isn't possible and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 7 days of receipt. Damage claims cannot be filed after 7 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:
- Email several pictures of the damaged merchandise to CS@MODHOLIC.COM
- Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
- In your message, please note your order number and contact information. A prepaid label will be prepared and emailed to you upon approval.
- We will work to send your a replacement product.
After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will email you a PDF return label or help to arrange the pickup of larger freight products. You may opt to return the item yourself, but you will not be able to take advantage of our shipping discounts. If you choose to do so, then we will still deduct the cost of outbound shipping, because all returns are considered remorse.
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