Return Period Conditions
You have 30 days to return most unwanted items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
- If incorrect item was ordered or you changed your mind about a purchase, full refund will not be issued.
- You will be responsible for 15% restocking fee.
- You will also be responsible for the cost of returning the item to the address provided by us.
You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it has not been installed, assembled and it is returned in its original packaging.
- If you received a damaged product or the wrong product, and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
- If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:
- Personalized Items are made for order's are non-returnable;
- Any product that has a missing parts cannot be returned from the customer unless the mistake is from the seller;
- Items Marked Non-Returnable (clearly indicated on the sale page before placing your order).
- Damaged products are not accepted unless it is manufacturer's defect.
Note: Contact the customer service soon after you find the product arrived in damaged, defective,wrong item or missing parts within 48 hours.
These products will only be accepted in the event of a manufacturer's defect or an error on our part.
1.Your name and e-mail address.
3.Items and quantity you wish to return.
4.Reason for return.
5. If order is damaged, defective or wrong.
5.1 Provide damaged, defected or wrong item's pictures.
5.2 Describe the problem (include part numbers if possible).
5.3 We will ship you replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
Please allow up to 14 business days for our warehouse to process your returned merchandise.
Refund will be issued using the same method of payment you used to purchase the items. For example, if you used credit card A, refund will only be issued to credit card A. We cannot refund to credit card B, send a check or return to a different account.
We have the right to cancel the order and refund the customers for reasons like Out of stock and Pricing Errors. We regret for any inconvenience caused due to the issue.
All types of refunds may take up to 14 business days to be processed.
All our products are warranted by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact manufacturer directly. We can provide manufacturers information.