Shipping & Delivery
How Much Does Delivery Cost?
To keep things as simple as possible, Modholic proudly offers FREE DELIVERY by default on every product on our site, regardless of how your order will ship! In case you missed the words in caps lock the first time around, here they are again - FREE DELIVERY! For larger items, you also have the option to choose White Glove Delivery for only $125! This service provides Room of Choice + Assembly as well as packing material removal. Now there's really no excuse not to buy that Made in the USA sofa you've had your eye on for the last two weeks!
When Will I Receive My Order?
Immediately after you place an order with us, you will receive a confirmation email with details of your order. Orders are usually ready for delivery within 1-2 days, sometimes more and sometimes less. For instance, some of our products are ready to ship immediately and some - like our pieces that are made to order can take a bit longer in production. We're always happy to check on an item's availability before you place your order so please feel free to contact us via chat, email or phone with any questions!
How Will My Order Ship?
Once your order is ready to leave the warehouse, we will send you a confirmation email with details of how/when your order will ship, including any applicable tracking info. If your order is eligible for Free Entryway Delivery or our upgraded White Glove Room of Choice + Assembly service, one of our delivery partners will contact you to coordinate a delivery date and time window. This communication will usually take place when your order is in the distribution centre nearest to your home but can vary depending on the shipping carrier. PLEASE NOTE: detailed shipping information will NOT be included in your initial order confirmation. If you have any questions, please contact us via chat, email or phone.
Modholic prides itself on being a one-stop shop with quick and easy delivery for your entire order. All orders purchased at modholic.com may ship complete or may ship in multiple fulfillments/deliveries. Our goal at Modholic is to deliver your order to you in the most timely and convenient fashion. NOTE: Orders shipping complete is not guaranteed and can vary based on the availability of certain items. Here is a breakdown of the different shipping methods that could be utilized for your order:
Shipping Methods
Free Entryway Delivery
Free Entryway Delivery is available for all products at Modholic! This free service is comprised of two different types of delivery: Entryway Delivery and Parcel Delivery.
Entryway Delivery is offered throughout the contiguous USA completely free of charge and is available on all furniture orders that are NOT eligible for Parcel Delivery via UPS/FEDEX/USPS. Entryway Delivery means that a delivery team will bring your order into your home or apartment but will not place it in your room of choice or provide assembly services. This option is great for people who feel comfortable placing their items into their final positions and/or performing assembly. If you feel that you would like additional help with assembly or with a room of choice placement then we suggest choosing our White Glove Room of Choice + Assembly service. This White Glove service is available for an upgraded price on eligible items at the time of checkout.
Parcel Delivery refers to any items that are small enough (or packaged conveniently enough) to ship via UPS/FEDEX/USPS. Parcel Delivery items always ship free of charge! Orders shipped via UPS/FEDEX/USPS usually arrive within 1-4 business days after your order has been processed and prepared for shipment. These products will usually ship directly from our vendors and will arrive at your home or apartment quicker than orders that are eligible for Entryway or White Glove Delivery. Parcel Delivery items are not eligible for our White Glove Delivery service. If your order includes both a Parcel Delivery item and an Entryway/White Glove delivery item then the Parcel Delivery item will likely arrive before the other parts of your order since it will ship directly to your home or apartment. PLEASE NOTE: Parcel Delivery products may require assembly, but they will include easy-to-decipher assembly instructions.
ALSO NOTE: Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility. In the case of entryway deliveries, it is the customer's responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. We highly recommend removing the packaging at that time to ensure your product is in great shape! Note that it is the customer's responsibility to ensure that the individual signing for delivery is authorised to do so.
White Glove Delivery
We also provide a White Glove Room of Choice + Assembly upgrade for eligible large items at a flat rate of $125! By default, your large items will be delivered with our Free Entryway Delivery service. If you’d like to treat yourself to our White Glove Room of Choice + Assembly upgrade then simply select that option for $125 at the time of checkout and you’ll get the royal treatment. Our White Glove Room of Choice + Assembly upgrade means that the delivery team will place your order in the room of your choice and perform any necessary assembly! They will also remove any and all packaging materials for you. The White Glove Room of Choice + Assembly upgrade is available for all eligible large items. This includes pieces like all of our sofas & sectionals, and all of our larger case goods like dining tables & lounge chairs etc. If your item is eligible for a White Glove Room of Choice + Assembly upgrade then you will receive the option to select it for only $125 during the checkout process! The $125 option is a non-refundable, one-time service fee.
NOTE: Entryway Delivery and White Glove Room of Choice + Assembly Delivery take a bit longer than a traditional curbside/gutter/leave-it-in-front-of-your-honda-civic drop-off service. The average transit time nationwide is 10-12 days after construction and/or order processing but this number can vary depending on your order and your location. For instance, if you live in LA then you’re going to get your order a little bit faster than if you live in northern Idaho. We appreciate your patience while we deliver your beautiful new furniture! Good things come to those who wait, right?
HOW IT WORKS: When your order leaves our warehouse, you will be contacted with tracking/shipment information that you may use to track the progress of your order shipment. Then, our delivery partners will contact you to schedule a delivery appointment when the shipment has reached your local area (delivery teams never show up unannounced). Entryway Delivery and White Glove Room of Choice + Assembly Delivery usually include a two-man delivery team to place your purchase inside your entryway or in the room of your choice. Both of these services include carrying the items up two flights of stairs from the building entrance (4-15 steps = 1 flight). If you live in a building without an elevator and/or need the products moved up additional flights, please contact us via chat, email or phone, and we'll make arrangements (a small additional charge per flight may apply for some orders and, should a 3rd delivery team member be required to complete the delivery, additional charges may apply related to that as well).
If you choose our free Entryway Delivery service then the delivery team will bring the order into your home and have you sign the delivery form. If you choose our upgraded White Glove Room of Choice + Assembly then the delivery team will bring your order inside and perform all necessary tasks such as assembling the furniture, placing it in the room of your choice, and removing all packaging materials. Please ensure, prior to delivery, that there is adequate access and space to complete the delivery without the hassle.
PLEASE NOTE: Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery or reported to Modholic within 24 hours of delivery. Failure to do so may affect damage claim eligibility. In the case of entryway deliveries, it is the customer's responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. We highly recommend removing the packaging at that time to ensure your product is in great shape! Note that it is the customer's responsibility to ensure that the individual signing for delivery is authorised to do so.
IMPORTANT: If you agree to a scheduled delivery day/window and are NOT AT HOME TO RECEIVE THE GOODS at the scheduled time, our delivery teams may contact you to reschedule delivery for a different day. In the event that this occurs, you will be charged a one-time 2nd attempt delivery fee equal to the cost of the actual delivery charge, which is calculated based on your location and the size of the order. If you have any questions regarding this, please contact us via chat, email or phone.
ALSO IMPORTANT: If you live in a remote location (i.e. on an island, on the top of a mountain, in a cave, etc.) certain delivery surcharges may apply to your order. To find out if there is a "ferry fee" or a "spelunking fee" or if you have any questions regarding this, please contact us via chat, email or phone.
More Delivery Details
Deferred Delivery
At Modholic, we are all about making the ordering process as quick and easy as possible. We always do everything in our power to get your order to you in a timely fashion. However, if you would like us to hold off on delivery for a while please contact us via chat, email or phone after you receive your order confirmation with your order number and details of your deferred delivery request - we are almost always able to accommodate these requests! Once you return from holiday in Monte Carlo, we'll get your pieces delivered to you safely and efficiently. If you would like to defer your delivery please note it at the time you place your order with us! We can hold your order in our warehouse for 90 days. PLEASE NOTE: If your order ships before you notify us of a deferred delivery request, your order may incur storage fees if it is necessary to house it at one of our delivery services' facilities. We hate charging fees so please be sure to notify us via chat, email or phone of your deferred delivery request prior to shipment!
Assembly
Depending on the shipping method for your order, there will be different levels of assembly that may or may not be required. Please read on to learn which type of assembly your order might require!
Entryway Delivery refers to larger items that are not eligible to ship as parcels. Entryway Delivery items will be delivered into your home or apartment by a delivery team but the team will NOT provide assembly service or room placement service. Items like our sectional sofas, and some of our lounge chairs generally only require their legs to be attached or their sectional brackets connected. However, pieces like our 60" Marble Dining Tables will require more assembly and will require a little more elbow grease. We recommend having a second set of hands to help you with this type of assembly. We also suggest bribing a friend with beer and pizza so that you can make a night of it.
Parcel Delivery items will be delivered directly to your home or apartment via UPS/FEDEX/USPS and may require assembly. These items will include easy-to-decipher instructions and are typically less-intensive as far as the assembly is concerned (for instance, putting together a lamp or screwing in the legs of a chair). Parcel Delivery items will always ship to your home free of charge!
White Glove Delivery includes Room of Choice + Assembly for only $125! This is a non-refundable, one-time service fee. This is the Rolls Royce of our delivery options. With White Glove Delivery a team of trained delivery professionals will bring your eligible items into your home, place them exactly where you want them, perform all necessary assembly, and remove all of the packaging material. You will not have to perform any assembly on your own with this option. In fact, you won’t have to lift a finger – except to point to the place where you’d like your items!